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Have questions, feedback, or need assistance with Gold Metal Guide? We're here to help.
📧 Email Support
Email: support@goldbe.space
Response Time: We typically respond within 48 hours
Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT+3
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Common Questions
How do I use the metal weight calculator?
Open the app, navigate to the Calculator tab, select your metal type (gold, silver, platinum, palladium) and purity level, enter the dimensions or volume, and the app will instantly calculate the weight in grams, troy ounces, and kilograms.
Does the app work offline?
Yes! Gold Metal Guide is 100% offline. All encyclopedia content, calculator functions, and reference materials are stored locally on your device. No internet connection is required after installation.
Is the app free?
Yes, Gold Metal Guide is completely free with no ads, no in-app purchases, and no subscriptions. All features are available to all users.
Can I request additional gemstones or metals?
Absolutely! We regularly update the encyclopedia with new entries. Send us your suggestions at support@goldbe.space and we'll consider them for future updates.
How accurate is the weight calculator?
The calculator uses industry-standard density values for precious metals at standard temperature and pressure. Results are accurate for estimation purposes but should not replace professional weighing for commercial transactions.
Which Android versions are supported?
Gold Metal Guide supports Android 6.0 (Marshmallow) and above. The app is optimized for modern devices but will run smoothly on older hardware.
How do I report a bug or error?
Please email us at support@goldbe.space with a description of the issue, the steps to reproduce it, and your device model and Android version. We'll investigate and fix it as soon as possible.
Can I use the app for commercial or educational purposes?
Yes! Gold Metal Guide is free to use for personal, educational, and commercial reference purposes. If you're using it in a classroom or business setting, we'd love to hear from you.
For privacy-related questions, please see our Privacy Policy. For data deletion requests, visit our Data Deletion page.